Frequently Asked Questions

MTR are a company that aim to reduce the amount of electronic waste we keep indoors, or end up throwing into landfill. By recycling your old unwanted devices we can reduce pollution and instead give older devices a new lease of life with a new owner, or if a device is beyond repair then it can be recycled responsibly in a way that won’t damage the environment. The parts can then be reused for other purposes.

Very has partnered with MTR to offer an easy, straightforward way for customers to trade-in their old devices for money.

We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act*, so you have peace of mind that all your personal data will be securely removed.

Please note that if we receive a device with a SIM or Memory card enclosed it will be destroyed.

*Devices which are beyond economical repair or cannot be physically data wiped will be recycled

Every order made with us is assigned an order number and you will receive regular email updates at each stage of the process. Each pack we send out contains a free returns label with a tracking number that you can check the status of your shipment at any time after you post it. You can also view your Order History from your Account page.

Don’t worry we all forget our passwords every now and then. So just simply go to log in and click on ‘forgotten password’ to be emailed your password reset options.

No we don’t require you to send the phone with its original box or accessories as we only pay you for the device, however if you wish to send them as well to get rid of them we will accept them.

No you do not need to have cookies enabled to use our website. We try to make things as user friendly for our customers as possible.

Every order placed with us is valid for 14 days from the day you order, so provided that we receive your device within this time your quote is guaranteed. If it is shipped after the 14 day period we will offer you the current price for that model when we receive it.